Terms of Service

About SalonQ & ZW Technologies

ZW Technologies Private Limited ("Company", "we", "us", "our") is a technology company incorporated under the Companies Act, 2013, registered in Tamil Nadu, India. We operate the SalonQ platform — India's first AI-powered salon queue management system.

SalonQ is accessible through:

• The SalonQ customer mobile application (Android and iOS)
• The SalonQ Business application for salon owners and staff
• The website at salonqapp.in
• APIs and integrations operated by ZW Technologies

Acceptance of Terms

By downloading, installing, or using the SalonQ application or website, you confirm that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

These terms constitute a legally binding agreement between you and ZW Technologies Private Limited under the Information Technology Act, 2000 and applicable Indian laws.

These terms apply to all users including:

• Customers — individuals who use SalonQ to join salon queues
• Salon Partners — salon owners and businesses that register on SalonQ
• Staff Members — stylists and employees using the SalonQ Business app
• Visitors — anyone who accesses salonqapp.in

User Accounts & Eligibility

Eligibility

• You must be at least 13 years of age to use SalonQ.
• Users between 13 and 18 years require parental or guardian consent.
• You must have a valid Indian mobile phone number for OTP verification.
• Salon owners must be legally authorised to operate a salon business in India.

Account Registration

• Registration requires a valid mobile phone number verified by OTP.
• You agree to provide accurate, current, and complete information during registration.
• You are responsible for maintaining the confidentiality of your account and all activity under your account.
• Each person may maintain only one customer account. Salon owners may register multiple salons under one owner account.

Account Security

• You must notify us immediately at parameswaran@salonqapp.in if you suspect any unauthorised use of your account.
• ZW Technologies will not be liable for any loss resulting from unauthorised account access that occurs before you notify us.

Services Provided

SalonQ provides the following technology services:

Customer Terms of Use

Queue Joining

• When you join a queue on SalonQ, you are making a commitment to attend the salon at the estimated time.
• You must arrive at the salon within 5 minutes of receiving your "Your Turn Now" notification.
• Repeated no-shows may result in account restrictions at the discretion of the Salon Partner.
• You may cancel your queue position at any time without penalty through the app.

QR Code Usage

• QR codes are valid only at the specific salon that issued them.
• Each QR code is linked to a single queue entry and cannot be transferred.
• Attempting to scan QR codes at wrong salons or using expired tokens is not permitted.

Notifications

• By registering, you consent to receiving push notifications about your queue status.
• You may disable notifications at any time through app settings, but this may affect your ability to receive timely alerts about your turn.
• SalonQ is not responsible for missed turns due to notification settings on your device, particularly on Chinese OEM Android devices that may restrict background app activity.

Customer Conduct

• You must treat salon staff and other customers with respect.
• Harassment of salon staff via the platform will result in immediate account suspension.
• Ratings and reviews must be honest and not defamatory.

Salon Owner Terms

Salon Registration & Approval

• All salon registrations are subject to review and approval by SalonQ's Super Admin team within 48 hours.
• You must provide accurate information about your salon including name, address, GPS coordinates, services offered, and infrastructure details.
• You represent that you have all necessary licences and permissions to operate a salon in your jurisdiction.
• Providing false information during registration will result in immediate rejection or suspension.

Salon Partner Obligations

• You must honour the queue system and serve customers in the order managed by SalonQ.
• You must not manipulate queue positions to favour certain customers unfairly.
• You must respond to customer complaints filed through the platform within 48 hours.
• You are solely responsible for the quality, safety, and hygiene of salon services provided.
• You must comply with all applicable local health and safety regulations.

Staff Management

• You are responsible for all actions taken by your staff members using the SalonQ Business app.
• Staff PIN authentication must not be shared between employees.
• You must remove access immediately when a staff member leaves your employment.

QR Code

• The QR code generated by SalonQ for your salon is for use only at your salon premises.
• You must not share your salon QR code with other businesses or use it to collect customer data for purposes other than queue management.

Subscription & Billing

Subscription Plans

Billing Terms

• All subscription payments are processed securely through Razorpay, a PCI DSS Level 1 certified payment gateway.
• Subscriptions automatically renew at the end of each billing period unless cancelled.
• Prices are inclusive of applicable GST. GST-compliant invoices are issued for all payments (Boss plan and above; other plans on request).
• All prices are in Indian Rupees (INR).
• ZW Technologies reserves the right to change subscription prices with 30 days advance notice.

Free Trial

• New salon registrations are eligible for a 14-day free trial of the selected plan.
• No credit card is required for the trial period.
• After the trial, your subscription will only activate if you provide payment details and confirm.
• Free trial is available once per salon. Creating duplicate salon accounts to extend trial access is prohibited.

Grace Period & Suspension

• If a payment fails, your subscription enters a 3-day grace period during which all features remain active.
• If payment is not resolved within 3 days, the account is suspended and queue management features are disabled.
• Suspended accounts can be reactivated by completing payment at any time within 30 days.
• After 30 days of non-payment, the account may be permanently deactivated.

Refund & Cancellation Policy

Cancellation

• You may cancel your subscription at any time through the billing screen in the SalonQ Business app or by emailing parameswaran@salonqapp.in.
• Cancellation takes effect at the end of the current billing period. You retain access to all features until then.
• Cancelling during a free trial immediately ends the trial with no charge.

Refund Policy

• Monthly subscriptions: No refund for the current billing period after payment is processed. Cancellation prevents future charges.
• Annual subscriptions: A pro-rated refund may be considered for annual plans cancelled within 7 days of renewal, at our discretion. Email us within 7 days of the charge.
• Technical issues: If SalonQ is unavailable for more than 24 continuous hours due to our technical failures, affected salon partners may request a pro-rated credit for the downtime period.
• Duplicate charges: Accidental duplicate payments will be fully refunded within 5–7 business days.

Prohibited Conduct

The following activities are strictly prohibited on the SalonQ platform:

• False information: Providing inaccurate registration details, fake reviews, or misleading queue information.
• Queue manipulation: Using bots, scripts, or automated tools to join queues, abuse the token system, or manipulate positions.
• Impersonation: Pretending to be another user, salon, or SalonQ staff member.
• Scraping: Automated extraction of salon data, customer information, or platform content.
• Reverse engineering: Attempting to decompile, disassemble, or reverse engineer any part of the SalonQ app or API.
• Security breaches: Attempting to access systems, accounts, or data not authorised to you.
• Spam: Sending unsolicited communications to other users through the platform.
• Illegal activity: Using the platform in connection with any unlawful purpose.
• Competitor abuse: Using SalonQ to gather intelligence about competitor salons or their customers.
• Resale: Selling, renting, or sublicensing access to SalonQ without written consent from ZW Technologies.

Intellectual Property

All intellectual property rights in the SalonQ platform are owned by ZW Technologies Private Limited:

• The SalonQ name, logo, and brand identity
• The SalonQ mobile applications and website
• The AI ETA engine, algorithms, and prediction models
• All software code, databases, and technical systems
• All written content, marketing materials, and documentation

Your use of SalonQ does not grant you any ownership rights in any of the above. You may not copy, reproduce, distribute, or create derivative works from any SalonQ intellectual property without express written permission.

Your Content

Salon owners who upload photos, service descriptions, and salon information to SalonQ retain ownership of that content. By uploading, you grant ZW Technologies a non-exclusive, royalty-free licence to display and use that content to operate the SalonQ platform and market SalonQ's services.

Limitation of Liability

To the maximum extent permitted by applicable Indian law:

• ZW Technologies' total liability to any user for any claim arising from use of SalonQ shall not exceed the amount paid by that user to ZW Technologies in the 3 months preceding the claim.
• For customers (who pay nothing to ZW Technologies), our maximum liability is ₹500 per incident.
• ZW Technologies will not be liable for indirect, incidental, special, consequential, or punitive damages.
• We are not liable for any loss of revenue, data, goodwill, or profits.

Nothing in these terms limits our liability for: death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under applicable Indian law.

Disclaimers

• AI Predictions: Wait time estimates provided by SalonQ's AI are predictions only, not guarantees. Actual wait times may vary. We do not warrant any particular level of accuracy.
• Service quality: SalonQ does not warrant or guarantee the quality of salon services. All services are provided by independent Salon Partners.
• Availability: We aim for high uptime but do not guarantee that SalonQ will be available 24/7 without interruption or error.
• Push notifications: Delivery of push notifications depends on device settings, network connectivity, and third-party services (Firebase FCM) outside our control.
• "As is" basis: The platform is provided "as is" and "as available" without warranties of any kind, express or implied, to the fullest extent permitted by law.

Indemnification

You agree to indemnify, defend, and hold harmless ZW Technologies Private Limited, its directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising from:

• Your use of the SalonQ platform in violation of these terms
• Your violation of any applicable law or third-party right
• Content you submit to the platform
• Disputes between you and other users (customers or salon owners)
• For Salon Partners: any claims by customers regarding services you provide

Termination

Termination by You

• Customers may delete their account at any time through the app settings.
• Salon owners may cancel their subscription and request account deletion by emailing parameswaran@salonqapp.in.
• Data deletion following account termination is governed by our Privacy Policy.

Termination by ZW Technologies

We reserve the right to suspend or terminate your account with or without notice if:

• You violate any provision of these terms
• Your account is involved in fraudulent activity
• You fail to pay subscription fees after the grace period
• A Salon Partner receives multiple SEV-5 severity complaints
• We are required to do so by law or court order

Effect of Termination

• Upon termination, your right to access SalonQ immediately ceases.
• Outstanding subscription fees remain payable.
• Sections 10, 11, 12, 13, and 16 of these terms survive termination.

Grievance Redressal

In accordance with the Information Technology Act, 2000 and the Consumer Protection Act, 2019, we have appointed a Grievance Officer:

If unsatisfied with our resolution, you may approach the appropriate consumer forum in Tamil Nadu under the Consumer Protection Act, 2019, or file a complaint with the relevant regulatory authority.

Governing Law & Jurisdiction

These Terms of Service are governed by the laws of India, including but not limited to:

• The Information Technology Act, 2000 and its rules
• The Consumer Protection Act, 2019
• The Indian Contract Act, 1872
• The Digital Personal Data Protection Act, 2023

Dispute Resolution

Before initiating legal proceedings, both parties agree to attempt resolution through good faith negotiation for at least 30 days. Disputes that cannot be resolved through negotiation may be referred to arbitration under the Arbitration and Conciliation Act, 1996, with the seat of arbitration in Tamil Nadu.

Changes to Terms

• We may update these Terms of Service from time to time to reflect changes in our services, technology, or applicable law.
• For material changes affecting your rights or obligations, we will provide at least 30 days advance notice through the SalonQ app and/or SMS.
• For minor changes (clarifications, formatting, contact updates), the updated terms will be effective immediately upon posting.
• The "Last Updated" date at the top of this page reflects the most recent revision.
• Your continued use of SalonQ after the effective date of changes constitutes acceptance of the revised terms.

Contact Us

For any questions about these Terms of Service, billing disputes, or account matters: